Shipping Policy

Shipping Policy

Effective Date: July 7, 2026

Thank you for shopping with Moolswaad, a brand of Foodcrown Services Pvt. Ltd. We are committed to delivering your order safely and on time.

Order Processing

  • Orders are typically processed within 1–2 business days after successful payment confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next business day.

Shipping Partner

We ship orders across India through our trusted logistics partner, Delhivery, and other reliable courier partners if required to ensure timely delivery.

Delivery Time

Estimated delivery timelines are:

  • Metro Cities: 2–5 business days

  • Other Cities & Towns: 3–7 business days

  • Remote Locations: 5–10 business days

Actual delivery times may vary depending on your location, weather conditions, courier operations, or other unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment.

Any free shipping offers will be clearly mentioned on the website or during promotional campaigns.

Order Tracking

Once your order is shipped, you will receive a tracking number via SMS, email, or WhatsApp (where available). You can use the tracking details to monitor your shipment's status.

Delivery Attempts

Our courier partner may make multiple delivery attempts. If the order cannot be delivered due to an incorrect address, customer unavailability, or refusal to accept the shipment, the order may be returned to us.

Address Changes

Please ensure your shipping address and contact number are accurate before placing your order. Once an order has been shipped, address changes may not be possible.

Delayed Deliveries

While we strive to deliver every order within the estimated timeframe, delays may occur due to factors beyond our control, including weather conditions, natural disasters, transportation disruptions, or operational issues with courier partners.

Damaged Packages

If your package appears damaged, tampered with, or leaking at the time of delivery, please do not accept it if possible. Contact our customer support immediately with photographs of the package so we can assist you promptly.

Contact Us

Foodcrown Services Pvt. Ltd.

Brand: Moolswaad

For any shipping-related queries, please contact our customer support through the contact details provided on our official website.

Thank you for choosing Moolswaad. We appreciate your trust and look forward to serving you with fresh, pure, cold-pressed mustard oil.